General Conditions of Accommodation Services
SAS LE MANEGE, a simplified joint stock company with a capital of 50,000 euros, whose head office is located 39 Bd de la Plage 33970 Lège-Cap-Ferret, registered with the Paris Trade and Companies Register under number 984 115 352, whose intra-community VAT number is FR 39984115352, whose intra-community VAT number is FR 39984115352, insured with the Satec Group, sells on the website accessible via the URL www.villacolette.com managed by the Hotel (“the Website”) accommodation services at the Villa Colette hotel located 39 Bd de la Plage 33970 Lège-Cap-Ferret (“the Hotel”). The Hotel can be reached by email at contact@villacolette.com.
These general reservation conditions (“General Conditions”) apply to all reservations of rooms within the hotel made by customers (“Customers”) on the Website.
Customers can be both consumers and professionals as defined in the opening article of the Consumer Code. Where necessary, the General Terms and Conditions specify when the provisions hereof apply only to professional Customers or only to Consumer Customers. In the absence of details, the General Terms and Conditions apply indistinctly to all Customers, whether they are consumer and professional Customers.
The General Conditions are available on the home page of the Website, at the bottom of the page. It is imperative that the Customer read them carefully before making the reservation.
The Customer must confirm his agreement to all the General Conditions by ticking a box provided for this purpose on the Website, prior to the validation of his reservation.
The General Conditions are supplemented by the Hotel's Personal Data Protection Policy, which can also be consulted on the homepage of the Website, at the bottom of the page, which the Customer must also accept by ticking a box provided for this purpose on the Website, prior to the validation of his reservation.
It is specified that the Hotel reserves the right to unilaterally modify the General Conditions at any time by publishing a new version on the Website, it being specified, however, that the applicable conditions are those published on the Website at the time of booking and that any modification will be inapplicable to reservations made previously. This is why the Hotel recommends that the Customer download the General Conditions and/or print them in order to keep a copy of the version in force on the day of the reservation.
The General Conditions may be supplemented by special conditions for services offered directly by the Hotel (SPA, breakfasts, extras, etc.).
Online booking methods
To book, the Customer must follow all the steps indicated on the Website on the “Reservation” tab. In particular, the Customer will be asked to indicate in the reservation form the start and end dates of the desired stay as well as the number of people. The Customer will be able to consult the offer of accommodation services offered by the Hotel, and select the room or rooms available. It is possible that the Hotel does not have or no more room (s) available on the desired dates.
The Customer must then enter his personal details (name, first name, address, email address, telephone) and his bank details. At this stage, the Customer has the opportunity to check the details of the chosen offer, in particular the total price, any deposit, the pricing conditions, the reservation and cancellation conditions, before finalizing the reservation.
The Customer acknowledges having read and accepted the General Conditions by ticking the box provided for this purpose on the Website, prior to the validation of his reservation. The Customer also accepts the Hotel's Personal Data Protection Policy by ticking the box provided for this purpose.
Finally, the Customer validates the reservation by clicking on the “Book” button. Immediately after confirming the reservation, the Hotel will send a summary confirmation of the reservation to the email address indicated in the form. The Customer is invited to check his spam and to contact the Hotel if he does not receive such confirmation.
The validation of the reservation may result in the payment by the Customer of all or part of the total price of the stay (excluding tourist tax), depending on the reservation option chosen by the Customer before the validation of the reservation.
In any case, all amounts paid at the time of booking (up to the full payment of the price) correspond to a deposit, and in no case are they a deposit within the meaning of the Consumer Code.
Modification and cancellation conditions
Request for modification or cancellation at the initiative of the Customer
If the Customer wishes to change (extension, delay, or reduction of stay) or cancel his reservation, he is invited to do so as soon as possible by contacting the Hotel by email reservation@villacolette.com.
The modification and cancellation conditions are specified before the validation of the reservation. These conditions vary according to the option selected by the Customer before the validation of the reservation among the three options offered by the Hotel below:
“Flexible Rate”: refers to the option by which full payment of the price of the stay is requested at the time of booking but the amount is debited later. The Customer may freely cancel or modify his stay up to 30 days before the scheduled arrival at 12:00 at the latest (D-30 to 12:00 at the latest, Paris time). This period may change according to the dates of stay and periods of high season.
Payment for the first night is required at time of booking. The customer will then be contacted 30 days before the arrival date in order to proceed with the payment of the balance of the stay.
On the other hand, in the event of cancellation or modification at D-30 after 12:00 (Paris time) or in case of no-show on the day of arrival, regardless of the reason or the unexpected, the amount corresponding to the entire stay will not be refunded.
“Non-modifiable, non-refundable prepaid rate”: refers to the option by which the Customer benefits from a promotional rate, full payment of the price of the stay is requested and immediately debited at the time of booking.
Cancellation conditions: in the event of cancellation by the Customer, the total amount of the stay charged will not be refunded.
Conditions of modification: no request to modify the reservation can be accepted and the total amount of the stay charged will not be refunded.
Cancellation due to administrative or governmental constraints taken in the context of a crisis
If administrative or governmental measures taken in the context of a crisis, in particular a health crisis, on a national or local perimeter, should result in making it impossible to hold the stay booked by the Customer, the cancellation and reimbursement of the stay will be systematic as soon as the Customer is constrained in his mobility (closure of national or regional borders, quarantine in the place of stay or return, confinement).
Absence of right of withdrawal
In application of the provisions of article L. 221-28, 12° of the Consumer Code, the accommodation services offered on the Website are not subject to the application of the right of withdrawal provided for in articles L. 221-18 of the Consumer Code. Consequently, the services ordered on the Website are exclusively subject to the cancellation and modification conditions provided for in the General Conditions and the Customer will not be able to invoke the right of withdrawal.
Arrival/departure times (Check-In/Check out)
The reserved rooms are available to the Customer from 15:00 (Paris time) on the day of arrival. The rooms must be vacated by 12:00 (Paris time) at the latest on the day of departure. Please inform the Hotel in case of arrival before 15:00 or after 18:00 (Paris time) by contacting the Hotel by email reservation@villacolette.com and reception@villacolette.com. An additional charge of up to 100% of the price per night in the booked room may be applied in case of late departure, except in case of prior arrangement with the Hotel.
Pets
The establishment accepts dogs under 4 kg, subject to a supplement of €50 per night. In order to guarantee the comfort of all customers, the presence of the animal must be indicated at the time of booking.
Conditions of stay
The Customer will be asked, upon arrival at the Hotel, to present an identity document and, if applicable, to fill out a police form in accordance with the regulations. This collection is carried out for the purposes of the prevention of disturbances in public order, judicial investigations and research in the interests of individuals. In this context, they may, at their request, be transmitted to the police services and gendarmerie units. The Customer will also be asked to present the payment card used for the reservation.
prix
The prices displayed on the Website include only the accommodation services strictly mentioned in the reservation, excluding any additional services (SPA, catering, breakfasts, bar, extra bed, telephone, extra, etc.) which must, if necessary, be paid on site before departure and will be subject to
separate billing.
The price of the rooms is expressed including all taxes, excluding tourist tax, in euros or in the currency indicated on the Website.
The tourist tax must be paid by the Customer on site. Wifi is free and unlimited in the Hotel.
As part of its package policy, the hotel can provide the customer with access to products or services that are included in the price at a global rate.
The fact that the customer does not consume or use these included services will not give rise to any refund.
Payment methods and invoicing
The Customer communicates his bank details as a guarantee of the reservation, by credit card (Visa, Mastercard or American Express) by indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number, as well as its validity date and the visual cryptogram. The bank card used must be valid at the time of stay. If the Customer wishes to use another payment method, he must request it by contacting the Hotel.
On the day of arrival at the Hotel, the Customer will be asked to present the payment card used for the reservation as well as his identity document in order to prevent bank card fraud.
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation at the Customer's expense, without prejudice to any civil or criminal action against the latter.
The Hotel reserves the right to pre-authorize the credit card in order to cover extras (breakfast, telephone, SPA, etc.). If these benefits are not paid, these amounts will be debited directly.
Depending on the option chosen by the Customer at the time of booking, prepayment of the full price at the time of booking may be requested from the Customer and the full price immediately debited.
The invoice issued by the Hotel will include, in addition to the legal information, the total amount to be paid, the detailed statement and price of each service, date and place of performance, and the date the invoice was written.
For Professional Customers, it is specified that in accordance with the provisions referred to under Article L. 441-10 of the Commercial Code, any non-performance by the Professional Customer, total or partial, of its payment obligations or any delay, will result in the automatic payment of a penalty in an amount equal to three (3) times the legal interest rate in force on the due date, as well as that of the fixed compensation for recovery costs of 40 euros provided for in said article. Interest will start accruing from the date of payment shown on the invoice and will continue to run until the day of full payment of all amounts due. Late penalties are due without the need for a reminder. When the recovery costs incurred exceed the amount of this lump-sum compensation, the creditor may request additional compensation, upon justification. However, the creditor may not invoke the benefit of these indemnities when the opening of a safeguard, reorganization or judicial liquidation procedure prohibits the payment by the due date of the debt due to him.
Compliance
With regard to consumer Customers, excluding professional Customers, the Hotel is required to guarantee the conformity of services, under the conditions set out in articles L. 411-1 and following of the Consumer Code.
Hotel responsibility
The photographs of the rooms and the Hotel published on the Website reflect as accurately as possible the accommodation services offered by the Hotel. It is specified that variations may occur in the event of, for example, renovation or change of furniture. Under no circumstances can it be held liable in the event of minor variations.
The Hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, because of a third party, because of the Customer, and in particular in the event of unavailability of the Internet network, the impossibility of accessing the Website, the impossibility of accessing the Website, external intrusion, or computer viruses.
It is recalled that the Hotel is responsible for thefts and damage caused to property belonging to its Customers in its establishment under the conditions of articles 1949 to 1954 of the Civil Code.
The Customer may entrust their valuables to be placed in the Hotel safe. The Hotel undertakes to keep them in its safe, unless there is a legitimate reason.
Customer Responsibility
Only adults can rent a room, any minor person must be under the supervision of a responsible adult, present throughout the stay. No minor can stay or move around the hotel alone.
The Customer is responsible for all damage caused by his intermediary (himself or one of the persons for whom he has booked a stay in the Hotel), and undertakes, in the event of deterioration of the premises made available to him, to bear the cost of restoring said premises.
The Customer must pay particular attention to his valuables and personal belongings, and take the necessary precautions and insurance to avoid the theft, loss and degradation of his valuables and personal belongings.
The Customer must not at any time cause a violation of the Hotel's policies or any applicable law or cause any nuisance to other Hotel Customers.
In particular, the Hotel is an entirely non-smoking area, even with open windows, except for space (s) dedicated to this purpose as indicated in the Hotel. The general ban on smoking in hotels and restaurants is applicable, in France, in all public places, namely the entire Hotel when it specifically mentions that it is entirely non-smoking. Any violator is liable to a penalty of one additional night which will be directly deducted from the credit card given as guarantee (loss of turnover due to the impossibility for the Hotel to rent the room again over several nights following the departure of the Customer: smoking/mandatory cleaning of all fabrics/cleaning of all fabrics/shampoo the carpet/washing of walls and curtains).
Any untimely triggering of the fire alarm for non-compliance with this provision will be invoiced at €200 for the costs of bringing the fire safety system back into service.
Noispering, even during the day, is forbidden. The Customer causing disorder or scandal in any form whatsoever, will be invited to leave the Hotel immediately and without reimbursement of his stay.
The Customer is required to respect the rest of other Customers, by closing his doors without slamming them, by calling in his room and not in the corridor and by being kind and avoiding making noise, particularly between 22:00 and 08:00 (Paris time). Any neighborhood noise related to the behavior of a person under its responsibility may cause the Hotel to invite the Customer to leave the establishment without the need to carry out acoustic measurements, as long as the noise generated is likely to affect the tranquility of customers (articles R.1334-30 and R. 1334-31 of the Public Health Code). Any noise requiring the reimbursement of Customers who have suffered the inconvenience may be charged to the rowdy's credit card.
For the same reasons, visits may take place in the lounge or bar but not in the bedrooms. Please do not exceed the number of people allowed in your room for security reasons.
Force Majeure
The parties cannot be held responsible if the non-execution or delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
Respect for privacy — Personal data
With regard to compliance with current regulations relating to the protection of personal data in the context of the collection and processing of Customers' personal data collected in the reservation form, we refer you to the Hotel's Personal Data Protection and Cookie Policy.
It is recalled that while the Hotel is committed to protecting the personal information of its Customers by ensuring a high level of security, the Customer also has a role to play in the protection of their personal data. In particular, the Customer must maintain the security of his online transactions, for example by not giving anyone his username or password. The Customer is also encouraged to change his password regularly.
As such, the Hotel cannot be responsible for the disclosure of information concerning the Customer to any individual who has used their username or password. The Customer's username and password will constitute proof of his identity, and the corresponding amounts are due upon validation of the reservation. The Hotel will not be held responsible for the fraudulent use of this information.
Right to object to telephone canvassing
It is recalled that in accordance with article L. 223-1 of the Consumer Code, the consumer Customer has the possibility of registering on a list of opposition to telephone canvassing.
Intellectual property rights
Unless otherwise stated, the Hotel owns or is the owner of all the elements of the Website, in particular the texts, brands, company names, logos, products, domain names, presentations, graphics, illustrations, illustrations, illustrations, illustrations, photographs, photographs, photographs, films, trees and layouts. As such, their representation, reproduction, distribution, distribution, adaptation, partial or total, and the processing in part or in full, for commercial purposes or not, is prohibited without prior agreement. Anyone doing so without being able to justify the prior and express authorization of the holder of the rights attached to the elements of the Site used without authorization is liable to an infringement action. It is also specified that the reproduction of any elements or documents present on the Website for information purposes is however authorized provided that this is for strictly personal and private use. No license or right other than the right to consult the Website is granted to the user of the Website.
Proof agreement
The provision of the bank card number and the final validation of the reservation will constitute proof of the acceptance of the said reservation and the formation of the hotel contract between the parties. The Hotel and the Customer agree that all data, information, files and any other digital element exchanged between them will constitute admissible, valid, enforceable evidence that has the probative value of a private act. Any electronic item or exchange will also be considered in the same manner.
Complaints
For any complaint in connection with the General Conditions, Customers must contact Customer Service at the following email address reservation@villacolette.com recalling, where appropriate, their reservation number.
Applicable law — Dispute resolution — Mediation
The General Conditions are governed by French law.
In the event of a dispute relating to the validity, interpretation, execution or termination of a reservation or the General Conditions or of a dispute arising therefrom, the Customer is required to send his claims in writing to Customer Service by registered mail with acknowledgement of receipt to the following address:
Villa Colette Hotel
Customer service
39 Boulevard de la Plage
33970 Lège-Cap-Ferret
Provisions specific to consumer Customers [process for appointing the mediator in progress]
In the event of an absence of response to the complaint request or in the event of its failure, within a period of three (3) months from the date of receipt, the Customer may contact the consumer mediator responsible for the Hotel, free of charge, namely MTV — MTV — Médiation Tourisme Voyage, within a period of one year from the written complaint sent to the Hotel. Prior to his request, the Customer must consult the referral procedures available on the site www.mtv.travel/je-saisis-le-mediateur/ and the European Union site:
The referral to the consumer mediator must be made: either by completing the form provided for this purpose on the website of:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FRs
Or by mail addressed to:
MTV — Mediation Tourism & Travel
BP 80 303
75 823 Paris Cedex 17
The mediator will attempt, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution, in accordance with articles L. 611-1 and following of the Consumer Code. The Customer remains free to initiate, accept or refuse the use of mediation.
In the event of recourse to mediation, the parties remain free to accept or refuse the solution proposed by the mediator. In the event of the failure of mediation or any other method of extrajudicial resolution, the dispute will be submitted to the jurisdiction of the competent French courts designated in application of the French rules of procedure.
Provisions specific to professional Customers
With regard to the professional Customer, in the event of an absence of response to the complaint request or in the event of its failure, within a period of three (3) months from the date of receipt, or in the event of failure of any other attempt to resolve the dispute amicably, the dispute will be subject to the exclusive jurisdiction of the Paris Commercial Court.